Terms of Service

ETE provides education, training, and consulting for assisted living and senior-care communities and their staff, including in-person and online courses. Certain training, course delivery, and completion tracking are provided through our separate learning application. Descriptions of Services on this website are for general information and may be updated at any time.

Our Privacy Policy explains what we collect through this website, why, who processes it, and the rights you have over it. It forms part of these Terms.

Read the Privacy Policy

You must be at least 18 years old and able to form a binding contract to use the Services.

This website has no accounts. Accounts exist in our separate learning application, where training is delivered and completion is tracked. If you hold an account there — whether you created it or your employer enrolled you — you are responsible for keeping your credentials confidential and for activity under your account, and you should tell us promptly about any unauthorized use.

If you enrol your staff, you confirm you are authorized to do so on behalf of your organization and to accept these Terms for it.

Our training is designed to support compliance with applicable state requirements for caregiver and assisted living training. You remain responsible for confirming that any training satisfies your specific regulatory obligations. Certificates of completion reflect participation in and completion of a given course and are not a guarantee of licensure, certification by any government body, or any particular outcome.

Fees for Services are described at the point of enrollment or in a written agreement. Unless a separate agreement states otherwise, fees are due when you register. Refund eligibility, if any, will be described at the point of purchase. Event and conference tickets may be subject to separate, non-refundable terms stated on the applicable registration page.

You agree not to:

• copy, record, resell, or redistribute course materials without our written permission;
• share account access or complete training on another person's behalf;
• interfere with, disrupt, or attempt to gain unauthorized access to the Services;
• scrape, crawl or use automated means to access the Services in a way that burdens them, or reverse engineer any part of them; or
• use the Services for any unlawful purpose, or in a way that harasses or harms anyone.

All course content, materials, text, graphics, logos, and the compilation thereof are owned by ETE or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to access and use the materials solely for your own training. No other rights are granted.

The Services may link to third-party websites or applications, including our separate learning application. We are not responsible for the content, policies, or practices of any third party. Your use of a third-party service is governed by that party's terms.

The Services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or that any specific result or compliance outcome will be achieved.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you. In that case you have only the warranties that cannot be excluded by law.

To the fullest extent permitted by law, ETE and its owners, employees, and contractors will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or data, arising out of or relating to your use of the Services.

Our total liability for any claim relating to the Services will not exceed the greater of the amount you paid to ETE for the Services giving rise to the claim in the twelve months before the claim, or one hundred US dollars.

Nothing in these Terms limits liability that cannot be limited by law, including liability for fraud, or for death or personal injury caused by negligence. Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you.

You agree to indemnify and hold harmless ETE and its owners, employees and contractors from any claims, damages, liabilities, and expenses — including reasonable attorneys' fees — arising out of your misuse of the Services or your violation of these Terms.

We will notify you promptly of any claim we seek indemnity for and will not settle it without your consent, which you will not unreasonably withhold. You may take over the defence with counsel we reasonably approve; if you do, we may still participate at our own cost.

We may suspend or end your access to the Services if you breach these Terms, or if we need to protect the Services or other users. Where it is reasonable to do so, we will tell you first. You may stop using the Services at any time.

Sections that by their nature should survive termination do so — including intellectual property, disclaimers, limitation of liability, indemnification and governing law.

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in Texas, except that either of us may bring an individual claim in small-claims court where it qualifies.

We may update these Terms from time to time. The "Effective" date above shows when they were last revised. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

If any provision of these Terms is held unenforceable, the rest stay in force and the unenforceable provision is limited to the minimum extent necessary.

These Terms, together with the Privacy Policy and any written agreement covering a specific engagement, are the entire agreement between us about the Services. A written agreement for a specific engagement controls where it conflicts with these Terms.

You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets.

If we do not enforce a provision, that is not a waiver of our right to enforce it later.

Questions about these Terms? We'll respond by email.

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